Privacy Policy.
Last updated: 6 July 2026
1. Introduction
Go2Cut is a barber booking and grooming-products platform available as a mobile app (iOS and Android) and this website. The service is operated by Depom LTD, trading as “Go2Cut” (“we”, “us”, “our”), a company registered in England & Wales. Depom LTD is the data controller for the personal data described in this policy.
This policy explains what data we collect through the Go2Cut app and website, how we use and share it, and the rights you have under the UK GDPR and the Data Protection Act 2018. By creating an account or using Go2Cut, you agree to the practices described here.
2. Information We Collect
We only collect what we need to run the service. Depending on whether you use Go2Cut as a customer or as a barber, this may include:
| Category | What & why |
|---|---|
| Account details | Name, email address, phone number, password (stored only as a secure hash), and whether you are a customer or a barber. Needed to create and secure your account. |
| Profile & barber shop | Profile photo and, for barbers: shop name, address, geographic location, portfolio photos, services, prices and working hours. Used to build your profile and let customers find and book you. |
| Location | Your device’s approximate location, only with your permission, to show barbers near you. You can turn this off in your device settings. |
| Bookings & activity | Appointments, favourites, reviews, waitlist requests, and in-app chat messages between customers and barbers. Needed to provide the booking and messaging features. |
| Orders & delivery | Grooming products you order, order history, and the delivery address you provide. Needed to process and ship your orders and keep legally required sales records. |
| Payment data | Payments are processed by Stripe. Your card number is entered directly into Stripe’s secure fields — we never see or store your full card details. We keep a record of the transaction (amount, status, order reference). |
| Device & notifications | A push-notification token (via Firebase Cloud Messaging), device type and operating system, app version, IP address, and basic diagnostic data. Used to deliver notifications and keep the app secure and reliable. |
| Support messages | Any information you send us when you contact support. |
3. How We Use Your Data & Legal Bases
- To provide the service — create your account, connect customers with barbers, manage appointments, chat, orders and deliveries. Legal basis: performance of a contract.
- To show nearby barbers using your location. Legal basis: your consent (device permission).
- To process payments for product orders through Stripe. Legal basis: performance of a contract and legal obligation (tax/accounting).
- To send notifications about bookings, order status, messages and, if you opt in, offers. Legal basis: contract and, for marketing, consent.
- To secure and improve the app, prevent fraud and abuse, and diagnose problems. Legal basis: our legitimate interests.
- To meet legal obligations, such as keeping sales and tax records. Legal basis: legal obligation.
We do not sell your personal data.
4. Who We Share Data With
We share personal data only where needed to run the service:
- Between customers and barbers: when you make a booking or send a message, the relevant details (e.g. your name, appointment time, and messages) are shared with the other party so the service can be delivered.
- Stripe — payment processing. See Stripe’s privacy policy at stripe.com/privacy.
- Google / Firebase — push notifications, maps, and “Sign in with Google”.
- Apple — “Sign in with Apple” and push delivery on iOS.
- Our hosting and delivery providers — to store data securely and ship product orders.
- Authorities or advisers — where required by law or to protect our rights.
These providers act as our processors under contract and may only use the data on our instructions.
5. Payments
All card payments in the Go2Cut app are handled by Stripe, a PCI-DSS certified payment provider. Your card details are entered into Stripe’s secure payment sheet and are transmitted directly to Stripe. Go2Cut’s servers never receive or store your full card number, CVC, or expiry. We only receive a confirmation of the payment (amount, status and an order reference) to complete your order.
6. International Transfers
Some of our providers (for example Google, Apple and Stripe) may process data outside the UK. Where this happens, the transfer is protected by appropriate safeguards, such as the UK International Data Transfer Agreement, Standard Contractual Clauses, or an adequacy decision.
7. Data Retention
We keep your personal data for as long as your account is active and as needed to provide the service. If you delete your account, we remove your personal data, except records we must keep by law (for example, order and tax records, which we retain for the period required by UK law). Diagnostic and log data is kept only for a limited period.
8. Deleting Your Account
You can delete your account and personal data at any time, directly in the app: open Profile → Delete Account and confirm. This permanently removes your profile and personal data from the active service (subject to the legal records noted above). You can also email us at info@go2cut.co.uk and we will action your request.
9. Your Rights
Under UK data protection law you have the right to access, rectify, erase, restrict or object to the processing of your data, and the right to data portability. You can also withdraw consent (for example, location or marketing) at any time. To exercise these rights, contact us at info@go2cut.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
10. Children
Go2Cut is not directed at children under 16 and we do not knowingly collect data from them. If you believe a child has provided us with personal data, please contact us and we will delete it.
11. Security
We use appropriate technical and organisational measures to protect your data, including encryption in transit (HTTPS), hashed passwords, and server-side authorisation checks on every request. No method of transmission or storage is completely secure, but we work to safeguard your information at every step.
12. Contact
Go2Cut is operated by Depom LTD (trading as Go2Cut), registered in England & Wales. For any privacy question or request, contact us at info@go2cut.co.uk or via our support page.
We may update this policy from time to time. When we do, we will change the “Last updated” date above and, where appropriate, notify you in the app.