Support & Help.
We’re here to help with anything about the Go2Cut app — bookings, orders, payments, or your account. Most questions are answered below, and our team is one email away.
Email us
The fastest way to reach us. We usually reply within 1–2 business days.
info@go2cut.co.ukCommon topics
Bookings & appointments
You can book, reschedule or cancel from the app. Your barber confirms each request, and you’ll get a notification when the status changes. Trouble with a booking? Email us with your name and the barber’s name and we’ll look into it.
Orders, payments & refunds
Product payments are handled securely by Stripe; we never store your card details. If an order is wrong or you need a refund, contact us with your order reference and we’ll help. Approved refunds are returned to your original payment method.
Managing or deleting your account
You can update your details in Profile. To delete your account and personal data, go to Profile → Delete Account in the app, or email us at info@go2cut.co.uk and we’ll take care of it.
Are you a barber?
Set up your shop, services, hours and portfolio right in the app. For onboarding help or partnership questions, email us and we’ll get you set up.